Efficiently handle and resolve incidents with incident management for incident creation, assignment, review, and tracking. Customise categories, set automated alerts, and maintain detailed action logs to ensure transparency. The built-in scheduler escalates overdue tasks to the right teams, improving response times and accountability across the organisation.
Features
All Incidents
Manage and track incidents with multiple views including map and list views, for better visibility and decision making. Prioritise tasks with colour coded urgency tags and update statuses to ensure timely action. Filter, search, and export data seamlessly for efficient workflow management.
My Incidents
Manage and track assigned incidents after reviewer approval, ensuring focused task handling and efficient workload management.
My Reviews
My Reviews allows you to track and update incidents requiring approval or input, ensuring efficient resolution.
Incident Type
Create and manage incident types with defined fields to capture essential details and attachments, ensuring accurate records aligned with business needs.
History log
View a detailed log of all incidents, including creation, updates, and status changes. Track who reported, modified, or added notes, ensuring transparency and efficient issue resolution.